Ann's Promise

Since 1995 Ann Wilson has been providing a family-focussed service for the local communities on the Peninsula and Sydney's Northern Beaches.

In Ann's words

"My promise is to provide families with peace of mind and level of service that is superior to all our competitors."

Ann makes other promises as well.

"As one of New South Wales’s most trusted funeral directors, I commit to treating you and your family fairly. We will be open about our fees, be professional and respectful and, of course, comply with all State and Federal requirements that have been set up for your protection.

"I commit to supporting you and your family through what can be an emotional time. I will give you the best of service and support during this time, and will offer you support after the funeral is over."  

Professional in all that we do

All of Ann Wilson's funeral homes are members of the Australian Funeral Directors Association (AFDA) and are proud to uphold the highest standards of business, professional and personal conduct set out in the AFDA’s Code of Ethics.

The AFDA Code of Ethics and Practice are designed to ensure both community needs and expectations are met in all aspects of service delivery. The Code is your assurance of sincere care and professional service, particularly at a time of uncertainty and distress for grieving family and relatives.

Ann ensures that her funeral homes reflect the values of security, care and professional service in all aspects of her business.

More information about the AFDA and their Code of Ethics is available. 

As Australian as the sun, sand and waves themselves

Ann Wilson Funerals is proud to be an Australian owned business. Ann is committed to meeting and exceeding the needs of every family she serves. She does this by helping you with the decisions that make a funeral service a meaningful and heartfelt experience for you and your family. Ann provides dignified, respectful funeral services for all faiths and communities.  

Complaints procedure

Ann takes pride in providing the highest levels of service to the families of the Peninsula and Sydney's Northern Beaches  but understands that, at times, you may feel there are issues that have not been resolved to your satisfaction.

To ensure the families we serve have the opportunity to make their feedback known, we have in place a complaints resolution procedure. Complaints can be made at one of Ann Wilson's funeral homes or via the form on this website.

Once your feedback is received by Ann, you will be contacted by your funeral director who will respond to your feedback quickly and efficiently and who will also seek to a find a resolution you are happy with.